Our Privacy Policy

MYMOTO PTY LTD (ABN 91 652 919 385), trading as mymoto, is committed to protecting your privacy.

Our Privacy Policy sets out how we manage your personal information and other information in accordance with the Privacy Act and the 13 Australian Privacy Principles (APPs) set out in that Act, which regulate the way that certain entities handle personal information.

The kinds of information we collect and hold

Depending on the particular circumstances, we may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number) occupation, driver’s licence number, and financial information (such as credit card or bank account numbers). This is not an exhaustive list.
You might also need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this statement

How we collect your information

We mainly collect information from you directly (such as where you provide information to us when you visit our premises or website, complete an application form or agreement for one of our products, or contact us with a query or request). However we may also collect your information in a number of other ways, including:

• from third parties such as our related entities, business partners, credit reporting bodies, wholesale or other customers, or your representatives;
• from publicly available sources of information; or
• when we are legally authorised or required to do so.

If you choose not to provide to us certain information about you, we may not be able to provide you with the products or services you require.

How we hold your information

We take reasonable steps to maintain the security of your information and to protect it from unauthorised disclosures. While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information.

How we use your information

We collect, use and exchange your information so that we can:

• establish your identity;
• consider your request for a product or service;
• allow us to provide a product or service;
• conduct and improve our businesses and improve the customer experience;
• to tell you about other products and services that we think may be of interest to you;
• manage our relationship with you;
• to consider any concerns or complaints you raise against us and/or to manage any legal action between you and us; and
• to comply with any relevant laws, regulations, or codes of practice.

We may also disclose your personal information to related entities for purposes that include supplying goods or services that your request and providing other services. If you choose not to provide us with certain information about you, we may not be able to provide you with the products or services we offer.

How we use your information for Direct Marketing

We may also use your information so that we can promote and market products, services and special offers that we think will be of interest to you. This marketing may be carried out in a variety of ways and may continue after you cease acquiring any products or services from us until you opt-out by contacting us (using the Contact Us at the end of this document).

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties.

We may share personal information with third parties who perform services on our behalf. These third parties are not authorised to use or disclose information except as necessary to perform services on our behalf or comply with legal requirements.

We have implemented Cloudflare Turnstile on this website for anti-spam protection. Please note that your use of Cloudflare Turnstile is subject to the Cloudflare Privacy Policy.

Cookies and Google Analytics 

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to help us understand how visitors use our site. This section explains what cookies are, how we use them, and your choices regarding their use. 

What Are Cookies? 

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to the website operator. There are several types of cookies we may use: 

• Authentication cookies – which allow our website to recognise and maintain your login status across different pages; 

• Session cookies – which are temporary and enable our website to track your activities while you are using the site; and 

• Persistent cookies – which are stored on your device between browsing sessions and allow us to remember your preferences and provide a personalised experience. 

Google Analytics 

We use Google Analytics, a web analytics service provided by Google LLC (“Google”), to help us understand how users engage with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to visiting our site. We use this information to improve our website and services. 

Google Analytics collects only the IP address assigned to you on the date you visit our website, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. 

You can prevent Google Analytics from recognising you on return visits to our website by disabling cookies on your browser, or by installing the Google Analytics Opt-out Browser Add-on, available at: 

https://tools.google.com/dlpage/gaoptout 

Your Cookie Choices 

While a cookie consent pop-up is not mandatory under Australian law, we are committed to being transparent about our use of cookies in accordance with the Australian Privacy Principles (APPs). Where our cookies collect personal information, we handle that information in accordance with this Privacy Policy. 

You can control and manage cookies in your web browser settings. Please be aware that removing or blocking cookies may impact your user experience and some functionality of our website may no longer be available. 

How to access or correct your personal information

It’s important that we have your correct details and you can update your information. If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us so that we can consider and respond to your request. We will need to verify your identity before giving you access to information.
There is no fee for making the initial request but in some cases we may apply an administrative charge for providing access to your personal information in response to a request. In certain circumstances we’re allowed to deny your request, or limit the access we provide. If that is the case, we’ll write to you explaining why you cannot access the requested information.

How to make a complaint

You may contact us (using the Contact Us at the end of this document) to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner.
While we hope that we will be able to resolve any complaints you may have, if you’re not satisfied with our handling of your matter, you can refer your complaint to external dispute resolution. We suggest you do this only once you’ve first followed our internal complaint processes set out above.
You may be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).

Contact Us

If you have any questions about this Privacy Policy, our management of your personal information, or if you wish to make a complaint or exercise your privacy rights, please contact us at:

The Privacy Officer
MYMOTO PTY LTD
Level 2, 640 Murray Street, West Perth WA 6005
info@mymoto.com.au
+618 8451 6170